Vista aerea di una baia con spiaggia, acqua turchese e barca.
FAQ

Housea: Frequently Asked Questions

Check-in/Check-out and rules of stay

What time is check-in and check-out?
  • Check-in: from 2:00 PM
  • Check-out: by 10:30 AM

We recommend that you confirm your arrival time in advance.
Can I arrive out of standard hours?
Yes, you can arrange arrivals or departures outside standard hours, subject to prior confirmation with our staff.

Services included and extras

What services are included in the stay?
Our accommodations include basic amenities such as:

  • Bed linen and towels
  • Shower gel and shampoo
  • Final cleaning
  • Nespresso coffee machine with pods
  • Fridge
  • Air conditioning
  • Assistance from our staff for all your needs and to organize extra services
What are our additional services?
  • Car, motor scooter, bicycle, or minivan rental
  • Transfer and shuttle
  • Restaurant reservations and local tours
  • Tour and horse-drawn carriage reservations
  • Romantic setups
  • Additional cleaning, linen change

Reservations and availability

How can I make a reservation?
Once you've picked where and when, you can:

  • Click on the “Book now” button in the quote
  • Call us for more info
  • Chat with us using the chat feature in the quote
How long is the quote valid for?
The quote has a limited validity period, after which prices and availability may change. We recommend that you confirm as soon as possible to lock in the indicated rate.
Can I accept the quote directly from my phone?
Yes! You'll get a link that's optimized for mobile, so you can check it out, accept it, or ask for changes wherever you are.
What will I find in the quote?
The quote will include:

  • Photos of the proposed accommodation
  • Address
  • A brief description of the services
  • What is included in the quote (breakfast, tourist tax, spa, parking)
  • Type of rate proposed (refundable/non-refundable)
  • Detailed prices, including discounts
  • Information about our extra services and the area of interest

Payments

What payment methods do you accept?
We accept payments by credit card, PayPal, Scalapay, or bank transfer. Detailed payment instructions will be provided upon confirmation.
Is a deposit required?
Yes. For refundable bookings, a deposit or advance payment is required, the amount of which varies according to the total cost and length of stay.
For non-refundable bookings (Early Booking offer), full prepayment of the total amount is required.
What is the cancellation policy?
Cancellation conditions are based on the type of accommodations booked. All details are always clearly communicated before confirmation.

Properties and locations

Where are the properties/vacation homes located?
Most of our vacation homes are located in Polignano and also in Monopoli.
Are the properties close to the center/beach?
Yes: our vacation homes and apartments are just a few minutes' walk from the historic center or the beach in Polignano a Mare (maximum 500 meters).

How to reach us

Can I get there by train?
Of course! Polignano a Mare has a train station with easy connections to major cities, and all properties are within walking distance from there.
Which airport is the closest one?
The nearest airport is Bari Airport, located about a 45-60 minute drive from Polignano, depending on where your vacation home is located. From the airport, you can reach your accommodation by rental car or private transfer, which we can arrange and customize to suit your needs.
By car?
Yes, Housea vacation rentals are easily accessible by car. The Polignano a Mare area is well connected via the SS16 and major highways. Most properties have parking or parking spaces close by. We always provide detailed driving directions before arrival.

Parking

Is there parking available?
Parking availability depends on the property.
Some accommodations have free parking in the adjacent streets, or we can provide reserved guarded/unguarded parking.
In winter, you can also park for free on yellow lines as well as white lines. The price depends on the parking space requested, and the distance varies depending on the property.

Pets

Are pets always allowed?
Pets are allowed depending on your chosen accommodation. Please let us know if you have pets before booking.

Contacts and info

Can I request support during my stay?
Yes! Our team is always available before, during, and after your stay to meet any needs or special requests.
How can I contact you?
You can contact us via: Phone / WhatsApp: +39 0802401579